Terms

Welcome to J’adore Custom Pet Beds!  The following terms and conditions apply when you view or use our website at jadorepetbeds.com.  Please review the terms carefully.   By accessing, browsing, purchasing and/or utilizing this site you agree to be bound by these Terms.  Please read carefully.

J’adore Custom Pet Beds (J’adore) reserves the right to make changes to this site, our policies, and these terms at any time.  All changes are effective upon posting.  By accessing the site you accept all the provisions of these terms.  If you are unwilling to agree to these terms then you should not access, use, or purchase merchandise from our site.

Free Shipping promotion is valid in the Continental USA only. If you do not qualify for free shipping an estimate will be provided on the cart page.

Estimated completion dates for our products are provided on the product pages and the cart page. These dates will be confirmed via email typically within one business day. We ship all domestic packages via UPS Ground or USPS and provide a tracking number upon shipment so you know when to expect your order to arrive. Most packages arrive in 2-3 days once shipped. We do not ship to P.O. Boxes.

For international shipping, you have the option of shipping via USPS or UPS. If your country is not listed as an option please contact us for a shipping estimate. International shipping rates do not include duties, taxes, or other non-routine customs brokerage charges, and are typically due prior to delivery.

Please note that if you are unable to accept delivery of your merchandise and the product is returned as “undeliverable” (This includes “unclaimed” and “return to sender”) you will be responsible for the return delivery. Custom-made beds that are returned as undeliverable through no fault of our own are not eligible for refunds, and will be held for 30 days to allow for return delivery. If your payment for return delivery has not been provided within 30 days your bed will be ineligible for return delivery.

We want you to be a happy customer! We take great pride in every product we make to ensure your product is made to the highest quality and exactly how you ordered it. Since our Custom and Pre-designed products are made just for you, they are final sale and ineligible for returns. We will only accept returns and/or exchanges on Ready-To-Ship products if notified within 7 days of delivery. You must contact a customer service representative by email to coordinate a return authorization. Ready-To-Ship products must be returned in unused condition and in their original packaging within 21 days of delivery. The return shipping is the buyer’s responsibility and there will be a 20% restocking fee. Once the product has been received in its original condition you will be refunded.

• Prices are final at time of purchase
• 100% deposit required for every order placed on jadorepetbeds.com
• Prices are subject to change without notice
• By purchasing from jadorepetbeds.com you agree to our terms and conditions

Yes.  Every J’adore product includes a 1-year limited warranty which covers any defect in craftsmanship. While we do not offer refunds or exchanges, we will repair or replace any item(s) found to be defective and covered by this warranty which begins the date the product has shipped.  Each customer is limited to one (1) warranty replacement per purchase.

Fabrics are not warranted against fading or shrinkage. Please follow our detailed care instructions which are included in an email that is sent when your bed ships.  Always use cold water, hang dry, and do not put your cover in the dryer.  Visible abuse such as digging, chewing, or staining will void this warranty. Commercial use will also void this warranty.

Waterproof insert covers are covered by this warranty. However, standard muslin insert covers are not covered by this warranty as they are protected by the main cover and can only be damaged by washing or abuse. If you believe your pet may have an accident on their bed resulting in the need to wash the inserts, we highly recommend you purchase our optional waterproof insert covers which are placed over the standard muslin covers and can be easily removed and washed.

If an issue arises please provide us with a picture and description for review. Unauthorized returns will not be accepted.

This website and its content are copyright of Inspired By Design, LLC dba J’adore Custom Pet Beds © 2016-2023.  All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• You may print or download to a local hard disk extracts for your personal and non-commercial use only

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The product rendering tool is used for illustration purposes only to help our customers visualize how the product will look when complete. We will make the product with the fabrics specified on the order, but the fabric pattern will be placed using our professional judgment. For instance, if you choose an elephant pattern for the top of the rectangle bed, the fabric selector may not show the pattern as centered on the top of the bed, but when making your bed we will ensure the pattern is centered.

Actual colors may vary based on your screen’s color accuracy. This is due to the fact that every screen has a different capability to display colors accurately and people can see colors differently than others.

Note: **If color is a concern, please contact us prior to ordering about mailing you a fabric sample**

To ensure we are displaying our products’ colors as accurately as possible, we color calibrate our monitors to an industry color reference standard so we know we are seeing accurate colors. We take this a step further by comparing each of our fabrics to what is displayed on our monitors to ensure our eyes agree that the displayed colors are the same as the actual fabrics. With that said, we cannot guarantee that the color you see on your display is accurately portrayed.