We know how important it is to get your bed on time and we stand behind that statement by guaranteeing that your bed will ship from our workroom on time (weather permitting) or you’ll receive a 20% refund. The ship-by date found on the cart page is the latest your order will leave our workroom. This date will be confirmed by email typically within one business day of placing your order. In the rare case this date has to be changed, we will let you know why and provide an updated ship-by date at that time. If your order ships after this confirmed ship-by date, you would receive a 20% refund.
Every J’adore product includes a 1-year limited warranty which covers any defect in craftsmanship. While we do not offer refunds or exchanges, we will repair or replace any item(s) found to be defective and covered by this warranty which begins the date the product has shipped. Each customer is limited to one (1) warranty replacement per purchase.
Fabrics are not warranted against fading or shrinkage. Please follow our detailed care instructions which are included in an email that is sent when your bed ships. Always use cold water, hang dry, and do not put your cover in the dryer. Visible abuse such as digging, chewing, or staining will void this warranty. Commercial use will also void this warranty.
Waterproof insert covers are covered by this warranty. However, standard muslin insert covers are not covered by this warranty as they are protected by the main cover and can only be damaged by washing or abuse. If you believe your pet may have an accident on their bed resulting in the need to wash the inserts, we highly recommend you purchase our optional waterproof insert covers which are placed over the standard muslin covers and can be easily removed and washed.
If an issue arises please provide us with a picture and description for review. Unauthorized returns will not be accepted.
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